A support chatbot that actually resolves tickets, not just deflects them
We build a chatbot that answers common questions, checks order or account status, and hands off to a human agent with full context the moment it hits something it can't resolve. Fixed scope, fixed price.
What we build
- ✓Answers FAQs and checks order, account or ticket status directly from your systems
- ✓Escalates to a human agent with full conversation history — no repeating yourself
- ✓Deployed on your site, Telegram, WhatsApp or all three from one back end
- ✓Multilingual out of the box, useful for teams serving several markets
- ✓Reporting on resolved vs escalated conversations, so you see what it's actually saving
Answer 4 questions — get a plan and a quote
Usually takes under a minute. No calls unless you want one.
How we work
Audit
We review your ticket history to find the requests worth automating first.
Scope
Fixed list of scenarios, escalation rules and channels, signed off before we build.
Build
We connect the bot to your order, account or ticketing systems.
Test
We run it against real past tickets before it goes live.
Launch
Go-live with monitoring, so a bad answer gets caught fast.
Support
New scenarios, tuning and fixes on an SLA.
How the data flows
How the numbers move
Typical before → after across our projects.
Related solutions
FAQ
Will it give wrong answers to customers?
We scope it to answer only what it can verify from your systems or documented FAQs, and hand off anything uncertain to a human — it doesn't guess.
What happens when it can't help?
It escalates to a human agent with the full conversation and any data it already pulled, so the customer doesn't repeat themselves.
How do you price it?
By the number of scenarios and channels, fixed after the brief. No per-message fee on our side.